Lost and Mishandled Baggage

For baggage which is received damaged or is delayed or lost, please contact the Bhutan Airlines personnel in the arrival hall and report the same. A report will be filed and a copy will be given with a reference number for follow up action. In the event that you arrive at your destination without your checked baggage, please be assured that we will do everything possible assistance to have your baggage delivered to you as soon as possible.

In the event of loss of baggage, claims will be settled as per the applicable company’s policy. As per the policy, the compensation is computed at the rate of USD 20 per kg.

For passengers travelling on International routes, in case of damage to baggage, complaint must be made in writing to the Carrier forthwith after discovery of damage and not later than 3 days( working Hour).

We will notify you as soon as your baggage is located and will deliver it to the address you specified, subject to local customs regulations. Alternatively, you may collect your baggage at the airport and we shall be glad to reimburse the transport cost.


Passengers are advised not to carry valuables such as jewellery, encashable articles, negotiable papers and currency in their checked baggage. The Carrier is not liable for loss/damage to or delay in the delivery of fragile or perishable articles, money, jewellery, silverware, cameras, electronics/ video/computer or photographic equipment, negotiable papers, securities, heirlooms, antiques, artifacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals and other similar valuables or commercial effects.